Baguio Call Center Agent Job
CALL CENTER AGENT
Date Posted 07-09-2010
Company Allied Web Design
Location BAGUIO CITY
Salary 0.00
Height 0.00
Year(s) of Experience 0.00
Allied Web Design
Address
#21 Evangelista St. PNB Apartele Bayan Park, Aurora Hill, BAGUIO CITY
Telephone : (074)-424-2287
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PinoyDeal Philippine Business, Franchise & Investment is a Blog dedicated to help Filipino people to earn money online and some local trends that are available today.
July 24th, 2010 at 8:17 pm
AGANON, JOHN RAYMOND E.
No. 80 Honeymoon Road Baguio City
+63 916 748 0861
[email protected]
I. Experience
Customer Support Representative, April 09 – Feb 10, SITEL Philippines Baguio
-Participated as a regular employee for financial company called GreenDot for debit cards as a customer support and activation specialist
Sales and Product Endorsement, 2005-2009, Nestle Philippines
-Participated in product sales, Endorsement and free Product Distribution as a part timer and free agent
-Used the internet and Email to submit product appraisal
Sales and Product Endorsement, 2008 AUTOMOVILLE
-Participated in Sales of Car Accessories and Endorsement of Remodeled Cars as a part timer
NearHire CC Training Sitel Academy
3rd floor Jose De Leon Center Road Baguio City
-Communication Skills
-Technical Skills
-Call Center Workshop
II. Skills
Proficient in Microsoft Applications, Email and Internet
Accustomed to working in fast paced environment with the ability to think quickly
and successfully handle difficult clients
Excellent interpersonal skills, ability to work well with others, in both supervisory
or support staff roles
III. Educational Background
LEVEL
NAME and ADDRESS
YEAR GRAUDATED
Elementary
Saint Louis Laboratory Elementary School
1998
Secondary
Saint Louis Boy’s High School
2002
College
Baguio Central University
2007
IV. Personal Information
Age: 23
Birthdate: August 31, 1985
Civil Satus: Single
Citizenship: Filipino
Affiliation: Roman Catholic
Language: English Filipino
V. Character References
NAME
POSITION
AGENCY
ADDRESS
Contact No.
Mr. Lyndon Jamison
Team Manager
SITEL Philippines Baguio
Baguio City Benguet
+639166140966
Ms. Madonna Doquino
Team Manager
SITEL Philippines Baguio
Baguio City Benguet
+639179109620
Mrs. Aurora Gagua
Administrative Officer
City Engineers Office
Baguio City Benguet
+639154913037
Mrs. Veronica Gavina
Chief Treasury Operations Officer
Bureau of the Treasury TPO
Baguio City Benguet
+639212714841
July 24th, 2010 at 9:25 pm
pls refer to the contact information above
November 9th, 2010 at 6:04 pm
ERLYN S. ORIENDO
Contact #: 639158305089
Email address: [email protected]
#147 Mabilao, San Fabian, Pangasinan, Philippines 2433
OBJECTIVE: To obtain a position in a well-established company which will help me maximize the skills and knowledge I already have for self development as well as company’s advancement.
Work History and Job Responsibilities:
Accounting Staff/ General Bookkeeper
Summit Bank Head Office
March 2008 – December 2008
Audit Staff
Summit Bank Head Office
2nd Floor, SL Ting Bldg, Corner Diego Silang St.,
Baguio City, Philippines 2600
April 23, 2007 March 2008
Effectively balanced daily bank records.
Bank reconciliation as well as accounts reconciliation
Making daily, weekly and monthly financial statements
Bookkeeping and auditing of bank records as well as adjusting journal entries.
Performed general office duties and administrative tasks
Customer Service Representative
Sitel Philippines, Baguio Site 3
(Horizon – Hmo Account)
EPSA Bldg
PEZA, Loakan Road, Baguio City, Philippines 2600
September 28, 2009 – June 18, 2010
Delivered world class customer service and build customer satisfaction and loyalty
Provide effective and timely resolution of a range of customer inquiries.
Strive for first call resolution
Customer Service Reprsentative
Convergys Philippines
(AT&T Mobility – Wireless Postpaid)
Glorietta 5
Ayala Avenue, Makati City, Philippines 1200
July 16, 2010 – Present
Providing world class customer service to AT&T postpaid customers.
Explaining bills and payments.
Processing payments.
Suggests plans and features to customers.
Offers solutions to their problems with their plans.
Summary of qualifications:
Effective at multi-tasking
Excellent written and verbal communication
Fast learner
Strong knowledge in customer service
Education:
UNIVERSITY OF PANGASINAN
BACHELOR OF SCIENCE IN COMMERCE major in MANAGEMENT
Arellano Street, Dagupan City, Philippines 2400
June 2002 -June 2006
Extras:
Apprenticeship in Texas Instrument (2006-2007)
Member and Officer of Association of Management Sudents (2002 -2006)
Dean’s Lister in College (2002– 2003)
With-Honors in High-School (1998 – 2000)
Graduated with-honors in Elementary (1998)
Character References :
Mrs. Elsa Barrozo
Chief-Accountant
Summit Bank – Head Office
Session Road, Baguio City, Philippines
Contact No. :#639266828621
Ms. Dianne Medina
Customer Service Representative
Sitel Philippines, Baguio Site 3
Peza, Loakan Road, Baguio City, Philippines
Contact No.: #639276189769
Mr. Roger R. Fangsilat
Customer Service Representative
Sitel Philippines, Baguio Site 3
Peza, Loakan Road, Baguio City, Philippines
Contact No.:#639274045310
Declaration:
I declare that the above facts given by me are true to the best of my knowledge and belief.
ERLYN S. ORIENDO
APPLICANT
T.I.N #: 941-790-105
S.S.S.#: 01-1749763-2
February 20th, 2011 at 9:59 pm
When HR of convergys went here for job fair at The Microtel Hotel I was hired. I’s suppose to start on June 25 2010 for penguin XBM. However I wasn’t able to go in Manila because of budget issues. I would like to ask if it’s still possible for me to reapply on your company, for reference heres my resume..
ROBERT G. ANCHETA
#003 Lower Purok 1 BGH Compound
Baguio City 2600
Cell phone # 639175417429
Email Address: [email protected]
OBJECTIVES
– To apply my knowledge and enthusiasm in to your company as a Quality Analyst or as a Customer Service Representative.
PROFESSIONAL EXPERIENCE:
-Customer Service Representative (Capital One)
SiTEL Baguio
BCEZ Loakan Rd.,
February 23 2009 up to present
-Technical Support Representative (AT&T)
SiTEL Baguio
BCEZ Loakan Rd.,
December to January 2009
-English tutor of Grade 2 student
Mainly in: -Reading
-Verb Tenses
-Subject Verb Agreement
-Vocabulary
-Spelling
TRAINING:
- Finishing Course for Call Center Agent
SiTEL Academy Baguio
Session Road Baguio City
-Technical Class
-Communications
November to December 2008
EDUCATIONAL ATTAINMENT:
COLLEGE:
University of Baguio
BS Commerce
Major in Marketing
(Undergraduate)
HIGH SCHOOL:
Baguio City National High School
Gov. Pack Rd., Baguio City 2600
Year Graduated: March 2006
ELEMENTARY:
Quezon Elementary School
Upper Session Road, Baguio City
Year Graduated: March 2002
SKILLS:
-Knowledge of Microsoft Windows Application
-Multitasking
-Easy to deal with
-Can work under pressure
-Good English Communication
PERSONAL BACKGROUND:
Date of Birth: November 21, 1989
Place of Birth: Baguio City 2600
Age: 19
Religion: Roman Catholic
Civil Status: Single
Nationality: Filipino
Father’s Name: Marcos Ancheta
Mother’s Name: Mercedes Ancheta
CHARACTER REFERENCES:
Mr. Mark Robe L. Corpuz
Accounting Assistance
SiTEL Manila
(0916) 544-0263
Joan Tiglao
Immediate Supervisor/Coach
SiTEL Baguio
(0915) 53580060
Ms. Mary Grace Arias
Choir Leader
Marketing Officer
(0916) 478-5449
I hereby certify that the above statement is true to the best of my knowledge and belief.
_________________________
Robert G. Ancheta